A proximity service

After-sales service, training, certified original spare parts

With its 40 years of experience, PELLENC has developed a network of over 800 qualified professionals, available and ready to help you anywhere in the world. As such, each PELLENC customer is guaranteed access to both a sales department that is present to offer advice on the tools best suited for the job and the financing or leasing solutions corresponding to their situation. The PELLENC network is also there to ensure a local after-sales service for maintenance of PELLENC tools in order to maintain their performance.

After-Sales Department

PELLENC’s after-sales department supports the PELLENC authorised dealer network by providing training in technological developments and new products throughout the year. The PELLENC after-sales team is selected according to very strict criteria. They have proven expertise and have a thorough understanding of our customers’ work. PELLENC’s after-sales service operates in all countries where the brand is present and provides technical support and multidisciplinary expertise in a network near you.

Training

PELLENC S.A. is an approved provider of technical training to its dealers. Product training is provided by the company. The technicians at dealers that make up our network, come to our premises for training technologies our tools and receive the authorisation to carry out repairs.

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Certified original parts

In order to extend the service life of your equipment and to safeguard the warranty for your tool, PELLENC recommends that you only use certified original PELLENC parts. Your authorised PELLENC dealer will be able to inform you about the wear parts replacement programme for your tools.

Warranty

PELLENC offers a 1 to 2 year manufacturer’s warranty that covers parts and labour (excluding wear parts) on its machinery, equipment, and portable electric tools. An extended warranty of up to 5 years, depending on the product, can be offered in addition to the manufacturer’s warranty. Implementation of the warranty is subject to the use of certified original PELLENC parts when carrying out maintenance of the equipment and compliance with PELLENC’s maintenance recommendations

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A full service pack

A comprehensive offering that simplifies your life.

Financing

Landscapers or local authorities can take advantage of custom financing solutions and master their season by financing the equipment of your choice and related services. Our credit or leasing offers are reserved for professional clients who wish to manage their payments and quickly own the tools thanks to a formula that is simple and free of charge. Pellenc Financing Solutions application request.

Leasing

If what you want is to keep up to date on all of the latest PELLENC technological developments, and have access to the tools and related services or to temporarily have access to equipment for a specific job, then opt for our long or short-term leasing offer. With fewer administrative formalities, no banking formalities, the ability to deduct VAT at the source and an improved year-end balance sheet, the leasing offer is an ideal solution for green space professionals.

Warranty extension

Upon expiry of the standard one-year warranty, choose from a range of warranty extensions for products from the green spaces range of tools that extend the warranty for an additional year or two. This warranty extension can also cover batteries. Choose peace of mind.

Professional commitment

Landscapers or local authorities can take advantage of custom financing solutions and master their season by financing the equipment of your choice and related services. Our credit or leasing offers are reserved for professional clients who wish to manage their payments and quickly own the tools thanks to a formula that is simple and free of charge. The Pellenc Financing Solutions request form  is available online on the website or by flashing the attached code.

Maintenance package

The PELLENC network of dealers are authorised to repair the range of green spaces tools. The technicians in this network have been trained by the PELLENC training organisation. The annual maintenance operations performed as recommended by PELLENC ensure the tool’s durability over time and help optimise productivity. Maintenance work includes the complete assembly of tools, a check-up of all safety devices, motors, cutting heads and greasing. All information concerning annual maintenance operations are available from your PELLENC dealer.